FAQ

预定方式很简单！您可以通过我们的官方网站、电话或WhatsApp +6018-954 9178 联系客服进行行程安排及预订。

Booking is easy! You can contact customer service through our official website, phone or WhatsApp +6018-954 9178 for itinerary arrangements and reservations.

收费标准根据您的行驶距离、时间和车型而定。具体价格请参考我们的网站或联系客服。

The pricing is based on distance, time, and vehicle type. Please check our website or contact customer service for details.

我们接受支付方式有现金、银行转账以及PayNow，具体方式请在预订时选择。 Our payment methods include Cash, Bank Transfer, and PayNow. Please choose your preferred method during booking.

您需要提供您的姓名、联系方式、上车和下车地点、日期、时间、电子邮件地址和与您同行的乘客人数。

You will need to provide your name, contact details, pick-up and drop-off locations, date, time, and the number of passengers traveling with you.

是的，您可以根据人数与行旅数量选择不同类型的车型，包括丰田Innova（7座）、现代Starex（11座）和丰田Alphard/Vellfire（7座）。 Yes, you can choose different models according to the number of people and the number of luggage including Toyota Innova (7 seats), Hyundai Starex (11 seats) and Toyota Alphard/Vellfire (7 seats).

是的，您可以在预订时请求儿童座椅，我们会尽量满足您的需求。

Yes, you can request a child seat when booking, and we will do our best to accommodate your request.

我们坚持透明定价，绝无隐藏费用。任何额外费用都会提前告知，例如特殊需求或超出预定的服务范围。 We uphold transparent pricing with no hidden fees. Any additional charges, such as special requests or services beyond the agreed scope, will be communicated in advance.

是的，我们的公司在马来西亚合法注册，符合所有的法律和规章要求。

Yes, our company is legally registered in Malaysia and complies with all laws and regulations.

您需要在预订时支付定金以确认预约，剩余款项将在抵达目的地后结清。 You are required to pay a deposit at the time of booking to secure your reservation, and the remaining balance will be settled upon arrival at your destination.

是的，您可以在预定/付款结束后请求发票，我们会为您提供相关凭证。

Yes, you can request an invoice after the service is completed, and we will provide the necessary documentation.

我们的车辆每个月定期维护，司机均经过严格筛选和培训，所有车辆均配备全面的保险保障，确保您的安全。

Our vehicles undergo regular monthly maintenance, and all drivers are carefully screened and trained. All vehicles are equipped with comprehensive insurance coverage to ensure your safety。

我们的车辆定期进行维护和保养，并在每次服务前后进行彻底清洁，以确保最高标准的卫生和性能。 Our vehicles undergo regular maintenance and servicing, and are thoroughly cleaned before and after each service to ensure the highest standards of hygiene and performance.

当然，司机通常会对当地的景点和美食有一定了解，您可以向他们咨询旅游建议。

Absolutely, drivers usually have some knowledge of local attractions and cuisine, and you can ask them for travel recommendations.