FAQ

Have questions about our services?
Find answers to the most common inquiries below. We aim to provide you with all the information you need to make informed decisions about your transportation needs.

如何预订Ezgo一起走Transport的专车服务？ How to book Ezgo Transport Rental service?

预定方式很简单！您可以通过我们的官方网站、电话或WhatsApp +6018-954 9178 联系客服进行行程安排及预订。 Booking is easy! You can contact customer service through our official website, phone or WhatsApp +6018-954 9178 for itinerary arrangements and reservations.
包车服务的收费标准是怎样的？ What are the pricing standards for the car service?

收费标准根据您的行驶距离、时间和车型而定。具体价格请参考我们的网站或联系客服。 The pricing is based on distance, time, and vehicle type. Please check our website or contact customer service for details.
如何支付包车费用？ How do I pay for the car service?

我们接受支付方式有现金、银行转账以及PayNow，具体方式请在预订时选择。 Our payment methods include Cash, Bank Transfer, and PayNow. Please choose your preferred method during booking.
需要在预订时提供哪些资料？ What information do I need to provide when booking?

您需要提供您的姓名、联系方式、上车和下车地点、日期、时间、电子邮件地址和与您同行的乘客人数。 You will need to provide your name, contact details, pick-up and drop-off locations, date, time, and the number of passengers traveling with you.
是否可以选择车型？ Can I choose the vehicle type?

是的，您可以根据人数与行旅数量选择不同类型的车型，包括丰田Innova（7座）、现代Starex（11座）和丰田Alphard/Vellfire（7座）。 Yes, you can choose different models according to the number of people and the number of luggage including Toyota Innova (7 seats), Hyundai Starex (11 seats) and Toyota Alphard/Vellfire (7 seats).
包车服务是否提供儿童座椅？ Are child seats available for the car service?

是的，您可以在预订时请求儿童座椅，我们会尽量满足您的需求。 Yes, you can request a child seat when booking, and we will do our best to accommodate your request.
是否有隐藏费用或额外费用？ Are there any hidden fees or additional charges?

我们坚持透明定价，绝无隐藏费用。任何额外费用都会提前告知，例如特殊需求或超出预定的服务范围。 We uphold transparent pricing with no hidden fees. Any additional charges, such as special requests or services beyond the agreed scope, will be communicated in advance.
公司是否是合法公司？ Is the company legally registered in Malaysia?

是的，我们的公司在马来西亚合法注册，符合所有的法律和规章要求。 Yes, our company is legally registered in Malaysia and complies with all laws and regulations.
是否需要在预订时支付全款或定金？ Do I need to pay the full amount or a deposit when booking?

您需要在预订时支付定金以确认预约，剩余款项将在抵达目的地后结清。 You are required to pay a deposit at the time of booking to secure your reservation, and the remaining balance will be settled upon arrival at your destination.
是否提供发票？ Is an invoice provided?

是的，您可以在预定/付款结束后请求发票，我们会为您提供相关凭证。 Yes, you can request an invoice after the service is completed, and we will provide the necessary documentation.
服务是否安全？是否有保险保障？ Is the service safe? Is there insurance coverage?

我们的车辆每个月定期维护，司机均经过严格筛选和培训，所有车辆均配备全面的保险保障，确保您的安全。 Our vehicles undergo regular monthly maintenance, and all drivers are carefully screened and trained. All vehicles are equipped with comprehensive insurance coverage to ensure your safety。
车辆的维护和清洁是如何进行的？ How are the vehicles maintained and cleaned?

我们的车辆定期进行维护和保养，并在每次服务前后进行彻底清洁，以确保最高标准的卫生和性能。 Our vehicles undergo regular maintenance and servicing, and are thoroughly cleaned before and after each service to ensure the highest standards of hygiene and performance.
司机是否可以为我提供旅游建议？ Can the driver provide travel recommendations?

当然，司机通常会对当地的景点和美食有一定了解，您可以向他们咨询旅游建议。 Absolutely, drivers usually have some knowledge of local attractions and cuisine, and you can ask them for travel recommendations.
我是否需要在出入新马关卡的时候，下车通关？ Do I need to get out of the vehicle to clear customs when entering or exiting Singapore and Malaysia?

不需要，您可以坐在车里等待通关。您只需要确保在通关过程中，准备好所有旅行证件，如护照和相关许可证，以供检查。 No, you can stay in the vehicle while waiting to clear customs. Just make sure to have all your travel documents, such as your passport and relevant permits, ready for inspection.
什么时间是往返新柔的最佳时段？ What are the best times to travel between Singapore and Johor Bahru?

我们建议周末于早上 8 点之前从新加坡出发前往新山，下午 3 点之前从新山出发前往新加坡。如遇上长周末/学校假期，建议更早出发以避免遇上交通堵塞。 We recommend departing before 8 AM from Singapore to Johor Bahru on weekends and before 3 PM from Johor Bahru to Singapore. During long weekends or school holidays, it's advisable to leave even earlier to avoid traffic congestion.
司机会使用哪个通道往返新马？ Which lane will the driver use to travel between Singapore and Malaysia?

司机会根据交通状况选择合适的通道，通常使用快速通道以节省时间。 The driver will choose the appropriate lane based on traffic conditions, usually opting for the express lane to save time.
车上可以饮用食物或饮料吗？ Can I eat or snack in the vehicle?

除小吃和饮料外，车内不能饮食。 Eating meals is not allowed in the vehicle, only light snacks and drinks are permitted.
沿途会有休息站供乘客休息吗？ Will there be rest stops along the way for passengers?

是的，途中会有休息站供乘客休息和上厕所。 Yes, there will be rest stops along the way for passengers to take breaks and use restrooms.
是否允许携带宠物进入车内? Are pets allowed in the vehicle?

一般情况下，不允许携带宠物进入车内，需事先向客服安排，并得到应许。 Generally, pets are not allowed in the vehicle unless special permission is obtained in advance.
如果我在旅途中购买额外物品，车内是否有空间存放这些物品？ Is there space in the vehicle to store extra items I purchase during the trip?

通常车内有一定的行李空间可供放置额外物品，但建议提前与司机确认可用空间。 There is usually some luggage space in the vehicle for extra items, but it is advisable to confirm available space with the driver in advance.
可以在车上抽烟吗？ Can I smoke in the vehicle?

我们的车内禁止吸烟，您可以提出要求，让司机在旅途中停下来抽烟休息。 Smoking is prohibited in the vehicle, but you can request the driver to stop for a smoke break during the trip.
车辆是否会提供饮用水或其他服务？ Will the vehicle provide drinking water or other services?

我们会在车上提供饮用水，但建议您在旅途中自行携带水和小吃。 We will provide drinking water in the vehicle, but it's advisable to bring your own water and snacks during the trip.
旅途中遇到医疗紧急情况怎么办？ What should I do in case of a medical emergency during the trip?

如果旅途中遇到医疗紧急情况，请立即告知司机。我们会协助您联系最近的医疗机构，并尽快提供帮助。 If a medical emergency occurs during the trip, please inform the driver immediately. We will assist in contacting the nearest medical facility and provide help as quickly as possible.
行李丢失或损坏该如何处理？ What should I do if my luggage is lost or damaged?

请及时通知司机并记录相关信息。您可以在目的地联系服务公司以获取帮助。 Notify the driver promptly and record the relevant information. You can contact the service company at your destination for assistance.
途中遇到恶劣天气，是否会影响行程？ Will adverse weather conditions affect the itinerary?

如果遇到恶劣天气，司机会根据情况决定是否调整行程，以确保乘客的安全。 If adverse weather occurs, the driver will decide whether to adjust the itinerary based on the situation to ensure passenger safety.
如果司机迟到，我该怎么办？ What should I do if the driver is late?

请先与司机联系确认情况。如果司机迟到超过 15分钟，请与我们的客户服务团队联系。 Please contact the driver to confirm the situation first. If the driver is late for more than 15 minutes, please contact our customer service team.
如果我在旅行中遇到问题，如何联系客服？ How can I contact customer service if I encounter a problem during the trip?

您可以拨打我们的客服热线+60 18-954 9178 / +60 10-933 9178 联系我们的客服团队。 You can call our customer service hotline+60 18-954 9178 / +60 10-933 9178 to contact our customer service team.
如何提供乘坐Ezgo一起走包车服务的体验反馈？ How can I provide feedback on my experience with Ezgo Transport Service?

您可以通过我们的网站或客户服务邮箱提交反馈，联系我们的客户支持团队。我们重视您提供的宝贵意见。 You can provide feedback through our website or customer service email, and you can also contact our customer support team. We value your valuable opinions.